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EXPLORE - Automatic Semantic Analysis

EXPLORE is software of automatic semantic analysis that process and structure high volumes of text data (verbatim)

Make use of the value of text contents

Your customer feedback comments are really valuable and you need to do something meaningful with it if you want to improve your customer satisfaction, no matter how you get their opinions or ideas: through a survey, social network, chat, email.

To make smart decisions for your organisation and customers, you need a relevant solution to help you analyze and dig deeper into customer feedback.
This valuable information is important to your company if processed and analyzed properly and immediately via a solution that can convert it into useful data.

Semantic analysis can be seen as a strategic stake to gather the Voice of Customer.

The customer comments are getting more useful and if there are thousands or hundreds of thousands of them, an automated semantic analysis solution is necessary.

The most comprehensive solution

Our international team of engineers and linguists has designed a platform that allows you to:


Benefit from Eloquant’s expertise for your projects

Do you need to go beyond the simple measure and trully understand what your clients are saying? Enjoy our teams skills and experience through a dedicated and personnalized support.

Check Semantic support

Applications and usages

Board Meeting - Head of Customer Relationships

Weak Signal Tracker: automatic and operational dashboard including weak signals, best practices, priority actions...

Customer Relationship Management

Customer service: daily follow-up, automatical dashboards, generated reports sent to managers.

Mkg / Com

Voice of the Customer: strenghs and weaknesses of your offer, new needs detection. Business Intelligence (social networks, forums, blogs...).

Risks detection and treatment

Churn risks, complaint risks, claim and alerts (email, SMS).

CV analysis (HR)

Detection of talented people in your company, social climate evaluation.

CNIL offer

Detection of inappropriate message within a corpus (CRM...).

Main Features

SEMANTIC ANALYSIS
  • Multi-channel processing: all types of corpus (chat, SMS, email, open-ended question in a survey, social network…) whatever the source is
  • Multilingual analysis in most of european and asian languages
  • Categories and concepts identification to know about emerging trends
  • Opinion analysis to identify strengths and weaknesses
  • Suggestions analysis to highlight improvement ideas
  • Emotions detection revealed in verbatim (fear, joy, sadness…)
  • Risks detection of churn, dissatisfaction...
  • Automatical treatment of data
  • Weak Signal Tracker®: operationnal and automatical business Intelligence tool to spot piority actions, best practices, weak signals and no-go projects
  • Results integration in Restitutions
SERVICES
  • Linguists expertise to build the code plan, make it evolve if necessary and ensure a regular project follow-up
  • Grammar adaptation to your environnement and business dictionary
  • Restitutions building tailor-made (dashboards, word clouds…)
  • Detection of weak signals
  • Support to users
  • Customer care and support, tailor-made services (reports, presentations...)
EXPLORATORY WEB INTERFACE
  • Customizable dashboards to present categories, concepts, opinions and suggestions
  • Dynamical graphs with drill-down
  • Simple and powerful exploration of the corpus: zoom, filter, keywords search or requests, multiple constraints, exclusions...
  • Verbatim corpus access according to the search
  • Dynamical clustering to summarize ideas from a corpus
  • Save of your work environnement

They trust us

+ Our customers

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