Our offers tailored to your needs

Choose the offer best suited to your needs!

The Contact Center offer provides all the classic corporate telephony features with an Interactive Voice Server (IVR), and enables you to provide a direct line to each of your employees. Your supervisors will also have all the functions they need to monitor your activity and flows in real time, as well as those of your advisors, thanks to dashboards containing essential statistics. This is the ideal offer for all companies who want to provide their customer service or sales force with a solution that’s easy to configure and use on a daily basis.

L’offre Voix du client accorde des fonctionnalités d’écoute de la voix de vos clients et collaborateurs via des enquêtes de satisfaction multicanales à chaud ou à froid lors du parcours client. Vous pourrez choisir de récolter le feedback en post-appel, après un livechat, par email, sms ou pop-in web. Ensuite, grâce à l’intelligence artificielle, une analyse détaillée en temps réel vous sera proposée pour comprendre, identifier les points positifs ou négatifs de l’expérience de vos clients ou collaborateurs. Notre IA vous proposera aussi des plans d’actions pour y remédier.

Eloquant is a very easy-to-use solution, suitable for the sales and customer service departments of small companies with 10 or more positions. We are recognised for our support during onboarding, helping you fully leverage all the features.

Eloquant is quick to set up. The configuration of your telephony system is designed to be easily managed. Our experts will be there to assist you during the setup and any potential integration with your business tools, ensuring an optimal experience for your agents.

Eloquant est entièrement en conformité avec la réglementation RGPD et tous nos data centers qui hébergent les données nécessaires à l’utilisation de nos services, et ceux-ci sont localisés en France. Nous sommes d’ailleurs certifiés depuis de nombreuses années ISO 27001 et ISO 27701. Pour plus d’informations, vous pouvez consulter notre page dédiée à la sécurité dans l’onglet “Qui sommes-nous ?”.

Absolutely. At Eloquant, we can transfer your landline, mobile, or toll-free number. This way, the experience will be completely seamless for your customers and communication services.

The Eloquant solution is natively open to other applications through a library of APIs and our webhooks. We offer integrations with over 75 CRMs and other Helpdesk tools on the market. As integrators of our own solutions, our industry experts can also support you in your project.

Yes, with an Eloquant phone number, your customer service or sales advisors can manage both incoming calls and outgoing calls, either individually or through callback campaigns.

Eloquant is a SaaS software solution that can be used with a simple web browser. The processing console is therefore easily accessible from a PC or smartphone.

Simultaneous users are all the users of the solution who log in at the same time during a given billing period. For example, if 100 people need access to the software, but it is only required to be used by 50 people at the same time, 50 simultaneous users will be needed.