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Newsletter ELOQUANT
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Software Editor

 

Logiciels de suivi clients

 We are much more than that!

Indeed, ELOQUANT combines several jobs and expertise to provide you with value-added services and to help and guide you throughout your customer relationship projects.

ELOQUANT is the only SaaS provider to deliver a next-generation customer relationship solution combining Dialogue, Feedback management and semantic analysis.

- Multi-channel incoming and outgoing contact processing

- Multi-channel online surveys, feedback management, measuring customer satisfaction

- Semantic analysis

 
 
   

Telco Services

 

Gestion des appels entrants et sortants

 Telecom Services

Via a single desk, we provide you with the telecom services that are useful to your customer relationship centers and to your survey tools:

  • Geographically prefixed numbers, mnemonic, short, special numbers...
  • Statement of payment transfers
  • Phone numbers porting, from all "TDM" operators registered wto ARCEP
  • Call terminaison
  • SMS and fax shortcodes
 
 
   

System Integrator

 

Intégrateur applications métiers

 Professional solutions

Our project managers and developers help you to integrate Eloquant solutions with your professional solutions (ERP, CRM, customer / product database ) to provide your teams with a simple and customized environment.
The Project Department also develops specific functionalities to better meet your needs.

 
 
   

Research Department

 

 Getting advice

Cabinets d'études et de consulting

Our consultants give you their expertise to set up and optimize your customer feedback, as well as they guide you to carry out and analyze your surveys. Their goal is to drive your qualitative or quantitative surveys according to your specific needs and in every field of applications. Choose what you need! From getting help on a specific aspect to a turnkey solution.

 Our commitments to you

  • Privacy practices
  • Anonymity of respondents if necessary (legal requirements)
  • Deliverable reports
  • Transparent and clear approach throughout the survey
  • Information is kept confidential
  • Choice of survey channels
  • Your data is yours!
  • Security and privacy for the data collected (and destruction upon request)

 Some of our main achievements

- Creation of a European B2C and B2B customer satisfaction barometer

- Supplier assessment carried out by the Purchase department

- Creation of a Satisfaction survey via QR code

- Data system Assessment

- 360 degree Survey on high potentiuial Managers

- Creation of a survey on executive career evolution

- Customer satisfaction survey for the customers of a casino via tablets and touch screen kiosks

- Qualitative surveys : concept testing via forum and web-focus

 Trainings

Our team is made up of people who are both instructors and consultants. They are professionals who are used to carrying out surveys for our customers.

Our customers benefit from our expertise, whether on identifying their needs or getting customized trainings in French or in English.

Off-site trainings

In Paris or Grenoble. Get people in a new environment and make them share their ideas and experiences.
On-site trainings

Enjoy a training session provided in your company. Great for groups!

And also...

  • Operational remote trainings on our tools
  • Video tutorials
  • Customized trainings (tailored training courses)
 
 
   

Cloud Hosting

 

Solutions SaaS et Cloud Computing

 Cloud Computing Pure Player part

All ELOQUANT solutions are provided in SaaS mode (Software as a Service).

It means that our solutions are hosted on ELOQUANT infrastructure and provided as an all-inclusive service with maintenance, hosting and management. Our solutions are also accessible from the Internet. No need for on-premise licences or any plug-in system, no software to install.

 What you get

  • Quick setting
  • Usage-based billing according to what users really consume
  • Upgrade your environment according to your activity and without any service disruption
  • Immediate access to our latest upgrade functionalities
 
 

ELOQUANT - Tél. : 0805 301 100 - Fax : 04 76 77 40 65 | Site web : www.eloquant.com