By offering an AI-based Customer Experience Cloud platform, Eloquant actively contributes to continuous improvement efforts and helps its clients achieve their quality objectives: enhanced end-customer satisfaction, increased contact centre productivity, and ongoing measurement and improvement.
Our entire team is dedicated to continually enhancing our services, ensuring customer satisfaction, and maintaining a strong relationship of trust.
Our integrated management system, certified ISO 27001 and ISO 27701, is based on a process-oriented approach. Its effectiveness is regularly tested through the monitoring of our objectives and commitments to our clients.
The training provided by Eloquant to its customers is certified by Qualiopi, a guarantee of the quality of its training management process. This certification also enables our customers to benefit from reimbursement of training costs.
Our commitment to security is reflected in several key elements. We apply rigorous development methodologies that ensure the robustness and security of our systems from the design stage. In addition, we have implemented solid continuity and recovery plans to ensure the availability of your services, even in the event of a major incident. We closely monitor the evolution of vulnerabilities and implement the necessary patches to maintain a secure environment. What’s more, the standardisation and homogeneity of our processes enable better risk management and increased efficiency. Finally, strict version control, as well as control over development, testing, and pre-production environments, guarantees the stability and security of our deployments.
Obtaining ISO 27001 and ISO 27701 certification is more than just recognition for us. These certifications provide us with the tools needed to drive continuous improvement, enhancing the reliability of all our business processes. They ensure that we never rest on our laurels but constantly innovate to protect your information in the most effective way possible.
“At Eloquant, the security of your data is our top priority and the subject of our unwavering commitment. Data security is not just about implementing general security measures. It’s a holistic approach that encompasses system stability, backup adequacy, and internal processes that rigorously adhere to best practices and industry standards.
By choosing Eloquant, you are choosing a partner who puts the security of your data at the heart of its concerns. We’re committed to offering you not only high-performance solutions but also the peace of mind that your information is in safe hands.“
Allan Cafournet, Information Systems Security Expert
Providing a SaaS solution in the field of Customer Relationship Management requires a certain level of expertise in current standards, as well as an understanding of future developments.
In this context, Eloquant is particularly active in its compliance efforts, notably through a structured regulatory monitoring system, the implementation of European data protection and security standards, and the use of a platform dedicated to monitoring its suppliers’ compliance obligations.
Aware of the value and risks associated with the processing of personal data, Eloquant relies on its data protection experts to advise and support all stakeholders (internal or customers) in their compliance with GDPR requirements.
In concrete terms, Eloquant is committed to follow an annual control process, through internal and external audits, allowing the identification of any potential gaps, implementing necessary remediations, and taking continuous improvement actions to ensure long-term compliance.
“Eloquant demonstrates a genuine commitment to personal data protection, shared by all employees of the company. There is a true culture of caution regarding data processing. Everyone is a key link in the value chain we are building to ensure full compliance with the current regulations. This approach allows us to offer a true guarantee of quality and trust to our clients in the management of their personal data.“
Sarah Borgna, Legal & DPO Manager
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