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Eloquant Support

 

Eloquant is the only SaaS editor, ISO 27001 certified, to offer you Dialog, Feedback and Semantic on the same platform.

Beyond this software editor activity, we at Eloquant, are committed to accompany you and to support you.

 A personnalized support for your Customer Relationship

For each of our technological offers, our experts will be at your side so you fully enjoy a personnalized support at each step of your projects, from the analysis of your needs to the production itself.

 Our skills are yours

Do you need to:

- conduct a survey (satisfaction survey, HR barometer, IT survey...)?

- be trained to Eloquants’ tools?

- integrate Eloquants’ solutions to your tools?

- set up telco services for your contact centers?

- a technical support?

See more about our solutions of professional support:

 
 
   

Contact us

 

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Eloquant - Customer Relationship Solutions

Professional expertises

Customers

 
 
   

EFM.me user guides

 

 The all new version of Interview is available!

Enjoy now the brand new features of Interview Summer 2017 [3.3]:

- Continual and immediate feedback plan thanks to voice surveys
- Integrated automated semantic analysis to explore the wealth of your respondents’ comments

Download release notes

 Download Interview user guides

Need help on Interview modules Welcome, Collection, Reporting, Sollicitation? Get all user guides you need here, in pdf files, sorted by version.

3.3

Download all user guides of Interview 3.3 version

Browse 3.3 guides

3.0

Download all user guides of Interview 3.0 version

Browse 3.0 guides

 Need a previous version user guide?

If you want to download user guides from previous versions of Interview, please send us an email with the guide’s name and the version requested.

Contact details

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Eloquant security policy

 

Your data, your property

Eloquant politique de sécurité et confidentialité des donnéesYour data is only hosted on national territory, in compliance with French and European regulations. They are your exclusive property: the data collected by Eloquant are not the object of any commercial exploitation by Eloquant or by a possible third party.

All of our teams ensure the security and confidentiality of your data in accordance with our security policy.
In all circumstances, you have the right to access, oppose, rectify and delete your data on request.

Contractual guarantees

Eloquant undertakes and guarantees by contract the anonymity of the respondent for any project requiring it. We comply with the rules of the French market research associations and those of the French law on data protection.

As the software editor of the Interview feedback solution, Eloquant guarantees a strictly confidential processing of your data. Your data will under no circumstances be used by Eloquant for purposes other than those of the survey.

Finally, Eloquant is one of the few French editors to be ISO 27001 certified for its Multichannel Contact Center (Dialogue) solutions. On the Listening side, we already apply the same security principles.

A full support always at your side

You need help and advice on this privacy aspect and the rules CNIL (National Commission of Informatics and Liberties) for example? Do not hesitate to contact us!

I need more infos!

 
 
   

2.7 version

 
Interview v2.7 user guide
Download
Dataview v2.7 user guide
Download
Dataview v2.7 visitor guide
Download
EFM.me v2.7 user guide
Download
Download a zip file containing every user guides
Download

Go back to user guides menu

 
 
   

3.0 version

 
User Guide Interview Collection v3.0
Download
User Guide Reporting v3.0
Download
Visitor’s Guide Reporting v3.0
Download
User Guide Interview Welcome v3.0
Download
Download a zip file containing every user guides
Download

Go back to user guides menu

 
 
   

3.3 version

 

 Download Interview v3.3. user guides

User Guide Interview Welcome 3.3
Download

User Guide Interview Collection v3.3
Download

User Guide Interview Reporting v3.3
Download

Options user guides

User Guide - Option - Voice surveys 3.3 NEW!
Download

User Guide - Option - Semantic analysis 3.3 NEW!
Download

User Guide - Option - Coding 3.3
Download

User Guide - Option - Programming 3.3
Download

User Guide - Option - Quiz 3.3
Download

User Guide - Option - SMS 3.3
Download

User Guide - Option - Distribution returns 3.3
Download

User Guide - Option - Reporting portal 3.3 (for interviewer)
Download

User Guide - Option - Reporting portal 3.3 (for visitors)
Download

Download a zip file containing every user guides

Every user guides in one and single file
Download

Go back to user guides menu

 
 

ELOQUANT - Tél. : 0805 301 100 - Fax : 04 76 77 40 65 | Site web : www.eloquant.com