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  • Multichannelcoverage: handling of any type of corpus (chat, SMS, email, free text zones in survey, social media...) whatever the source
  • Multilinguality: handling of most european and asian languages
  • Concepts and categories identification to detect emerging topics
  • Sentiment analysis to detect the strengths and weaknesses
  • Suggestions analysis to point out remarks of improvement
  • Emotion retrieval in the verbatim (fear, happiness, sadness...)
  • Attrition risk analysis: termination risks, anger...
  • Real time automated data processing
  • Dataview integration of the results

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