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- Multichannelcoverage: handling of any type of corpus (chat, SMS, email, free text zones in survey, social media...) whatever the source
- Multilinguality: handling of most european and asian languages
- Concepts and categories identification to detect emerging topics
- Sentiment analysis to detect the strengths and weaknesses
- Suggestions analysis to point out remarks of improvement
- Emotion retrieval in the verbatim (fear, happiness, sadness...)
- Attrition risk analysis: termination risks, anger...
- Real time automated data processing
- Dataview integration of the results
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- Linguists expertise to establish your code plan, make it evolve if needed and provide you a regular project
- Grammars customization to fit your environment and business dictionary
- Tailored restitutions with dashboards, word clouds...
- Weak signal detection
- User support
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DEEP WEB ANALYSIS INTERFACE
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- Customized dashboard in order to display categories, concepts, sentiments and suggestions
- Dynamic graphics with "drill-down"
- Deep and simple exploration of the corpus : zoom, filter, key words search or request...
- Verbatim corpus access matching your criteria
- Workstation cloud storage
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