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INTERVIEW - Cross-media Surveys

Cross-media Surveys

 

With INTERVIEW, you can create and drive your surveys, develop your Voice of Customer analysis and get a comprehensive knowledge on your environment.

The data collected can be used in real time by field teams, managers so that they can make smart decisions and take action.

Multi-channel, multi-languages, Interview is the most comprehensive solution for conducting online surveys and feedback management and getting a global insight on your data feedback process. You ask key questions and get real time feedback from customers and colleagues via the appropriate media – emails, text messages, phones, QR codes, social networks...

 Drive your Customer Relationship with Feedback

Measuring customer satisfaction in continue is a powerful way to detect unsatisfied customers and weak signals at key moments of truth during the customer experience. Take benefit from precious KPI gathered and monitored in real time.

 Make the most of customer data

Each team is provided with synthetic dashboards with statistics and qualitative data thanks to your customer verbatim.

 Take value from Customer Experience

The Voice of the Customer is key and enables you to improve different services and departments: Customer Service, R&D, Marketing, Sales, Quality, HR... Happy customers make happy employees make happy customers... Your organisation increases its value.

 Benefit from Eloquant’s expertise for your surveys

Do you need to get Feedback from your Customers more easily, using all CR channels? Enjoy our teams skills and experience through a dedicated and personnalized support.

Check Feedback support

 
 
   

Client Support

Our expertise at your service

 

 Methodology Department

High level experts

Our department of methodology is made up of experts in qualitative and quantitative online surveys and they carry out your on-demand projects.
You can choose what you need: from helping you on a specific need to carrying out the whole project for you. Our methodology consultants also provide trainings on products and know-how.

 Project Department

Integration of our solutions within your IT environment

We are experts in integrating our products in your Data system and we also develop new specific functionalities to meet your needs constantly: automatisations, workflows...

 Consulting department

Thinking before taking action

- This department works with you to define your needs: indeed, before carrying out your project, it is necessary to imagine, assess and design the best solution to get feedback data to write down technical specifications.

- Their skills and experience guarantee the best Assistance to Project Owners.

 Product Support

Need help?

This department enables you to get the technical and operational expertise you need to carry out and manage the platform applications.

Our experts help you to make the platform work properly so you can stay focused on your main tasks.

 
 

ELOQUANT - Tél. : 0805 301 100 - Fax : 04 76 77 40 65 | Site web : www.eloquant.com