Main features
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Newsletter ELOQUANT
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IVR Access Numbers

 
  • Special customer-relations numbers (toll-free or surcharged 08AB, 09AB)
  • French and international call collection
  • Multiple number management and translation to multiple lines
 
 
   

Geolocation

 
  • Automatic ARCEP (French equivalent to the FCC) prefix search
  • Caller entered post-code
  • Contact recognition (DB, file, or contact-directory)
  • Voice recognition of towns and locations
 
 
   

Calls routing and distribution

 
  • Call routing according to called number, calling number, geolocation, time, and/or caller selection
  • International and local call distribution
  • Conference-call management
  • Discreet listening
  • Call recording
 
 
   

IVR navigation

 
  • Keypad (DTMF) navigation
  • Voice recognition (ASR) navigation
 
 
   

Voicemail

 
  • Customisable voice messaging
  • Access to voice messages via e-mail
  • Click-to-call simplifies call-back
 
 
   

Administration

 
  • Manage IVR via extranet
  • Customise calendars to any level
  • Create, modify, manage audio messages
  • Manage contact lists
  • Manage agent profiles and numbers
 
 
   

Statistics

 
  • Access to raw data (calls, agents, etc.)
  • Live KPIs
  • Formatted stats reports
 
 

ELOQUANT - Tél. : 0805 301 100 - Fax : 04 76 77 40 65 | Site web : www.eloquant.com