CX Monitoring
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COCKPIT APP - Customer Experience Live Monitoring

Customer Experience Live Monitoring from a smartphone


 Unify all customer experience KPI in one place!

You have a global & unified view of your customer ‘s experience from your smartphone, with KPI from your call center, satisfaction survey, web site, customer journey… And if there is a problem, Elo !, your own personal customer satisfaction assistant send you an alert to act immediately.

You monitor in real-time the customer experience in order to detect hard spots (pre-sales, sales, after-sales service, etc.), to define corrective actions, and to measure concrete impact.

 Transform customers & internal feedbacks in value

Having on you smartphone the right information at the right time, with the ability to take action demultiplies the value of all the data: your sales reps can check the customer satisfaction before a meeting and send a direct feedback from the field in a glance, the marketing get a live feedback of their marketing campaigns & product launch…

  Make the Customer Experience a reality!

Thanks to the mobile app, your customers are the closest from your heart, the whole organization has a direct acces to the customers, with the ability to share their voices (likes, comments…), to create a real and active customer centric culture.

* The features with an "*" will be available in the next version 2 of the App (planned end of 2017)

 Benefit from Eloquant’s expertise for your projects

Do you need to set up and monitore an optimized Customer Experience? Enjoy our teams skills and experience through a dedicated and personnalized support.

Check CX Monitoring support


Client support

Customizations, training & API connectors


 Project management

Our project team helps you at every step of your project, from your need analysis to the deployment.

The consulting team works with you to analyse what you want to achieve, and the ways to reach your goals thanks to our app. We help you to choose the right KPIs, the monitoring points, the screen customization, the users access rights…

We set together the targets, the alerts, the new surveys to use (emailing, SMS…), the customer journey mapping… and if needed the connector with your own customers experience tools (call center & survey solution…).


A dedicated project manager to make sure that we will reach your goals

The mobile app is can be used in less than 5 minutes by your team, but we can also help you to develop a customer centric culture.

Our training can deal with the basics (benefits of customer experience monitoring…), to dedicated workshops (customer journeys, managers, survey team…) on site or through live webinars.


Eloquant infrastructure provides full and secure redundancy, hosted in datacenters located in France.

All our equipments are handled and monitored 24/7 by our technicians.

You benefit from an unlimited and continuous access to our technical support, via online ticketing or just by calling us.


ELOQUANT - Tél. : 0805 301 100 - Fax : 04 76 77 40 65 | Site web :