The solution in detail

Success stories

“The advantage of Eloquant’s solution is the way it adapts in real-time to the availability of our products”
J.M. Piatek, Customer Relations Manager

Why use Eloquant’s Voice Service solution ?

Automatic Speech Recognition (ASR) technology makes voice services much more user-friendly
Text To Speech (TTS) technology lets you create real-time, personalized audio contents
Open technologies like VoiceXML make integration with your customer database easier, so you can offer more personalized voice services.

Eloquant’s Voice Service solution has a web-based user interface. This makes it easy for you to update schedules, flash messages, phone numbers for call forwarding, and so on
Detailed statistics give you a better understanding of your customers’ usage patterns, average call frequencies and so on.

01.The expertise of Europe’s leader in hosted VoiceXML services
02.Ongoing help and advice as you define, implement and manage your Voice Service
03.Peak load management, thanks to our infrastructure’s ability to handle very large call volumes
04.Improved efficiency for your call centre, as your agents can now focus on value-added calls
05.The rationalization of your operation costs, thanks more effective use of resources and
pay-as-you-go monthly billing
06.Easy access to leading-edge technologies (Text To Speech and Automatic Speech Recognition technologies)
07.The freedom to choose between midsourced and outsourced modes
08.Guaranteed service quality – contractual commitment on the availability of your Voice Service
09.A single representative who manages the relationship with telecoms operators, the design and development of your made to measure Voice Service, integration with your databases, hosting of your solution, 24-by-7 support and so on
10.The choice of a partner present throughout Europe.