The solution in detail
Why use Eloquant’s Multi-Channel Push solution ?
Boost your communications results
Do you need to contact thousands of customers very quickly, wherever they are ?
Eloquant’s Multi-Channel Push solution automates outbound voice and SMS contacts, and makes your communications processes more efficient.
- Speed : your customers always have their mobiles phones to hand, they can read your messages quickly and easily
- Efficiency : using the phone creates a closer relationship with your customers. SMSs are 3 or 4 times more likely to be read than commercial e-mails, which tend to be regarded as spam
- Closeness : your messages are not intrusive, as every single person you contact has previously agreed to receive information from your company. Your public image is not compromised.
Communicate more !
Crisis communication, personalized information, customer satisfaction surveys... you have different needs, but your customers have one single requirement : more communicative customer service.
Eloquant’s flexible Multi-Channel Push solution lets you automate all of your outbound contacts, improving communication and consolidating customer loyalty.
- Send real-time information to your customers at key moments when they especially need to hear from you (flight cancellations, manufacturing faults, and so on). You simplify their lives and reinforce their loyalty
- Share themed news about your company (software upgrades, opening of a new sales outlet, etc.). Providing personalized information strengthens your relationship with your customers
- Conduct automated phone surveys to increase customer contact (for example, opinion polls about new products, customer satisfaction surveys...). Inviting your customers to express their opinions shows you care about meeting their needs.
10 good reasons for choosing our solution
- 01.No software to set up
- 02.No changes to your existing technical environment
- 03.Reduced investment : pay-as-you-go billing according to real use
- 04.Self-management and total control over your call campaigns
- 05.Easy-to-use solution – 100% web user interface
- 06.Highly customizable solution, to match specific customer requirements
- 07.Ability to handle very large call volumes
- 08.Open and standardized technologies, for sustainability and easy upgrade
- 09.All-inclusive solution : software, support and 24-by-7 operation
- 10.Guaranteed service quality : Eloquant contractually commits to providing high-quality services
