The solution in detail
Success stories
“Eloquant’s Contact Centre filters out irrelevant calls very efficiently. As a result, we can now offer our customers an absolute priority !”
I. de Fondaumière, Phone Service Manager
Why use Eloquant’s Contact Centre solution ?
Increase customer satisfaction
- Reduce waiting time
- Personalize customer interactions, with immediate access to customer information
- Create privileged relationships with your most important customers
Boost your agents’ efficiency
- Give your agents tools to make them more efficient in their daily tasks : automated dialling, real-time statistics on pending calls, and so on
- Access detailed statistics to assess your service quality, run your activity and plan your teams efficiently
- Manage all your agents the same way, even if they work at different sites
12 reasons for choosing our solution
- 01. No software to set up
- 02. No changes to your existing Telecom environment
- 03. Reduced investment: pay-as-you-go billing according to actual use
- 04. Easy-to-use solution – 100% web user interface
- 05. Easy integration with all types of CRM applications
- 06. Open and standardized technologies, for sustainability and easy upgrade
- 07. Highly customizable solution
- 08. All-inclusive solution: software, support and operations 24-by-7
- 09. Short implementation times - a few weeks
- 10. Flexibility and adaptability to easily adjust your solution to your activity, your peak loads and your organisation
- 11. Shared cost numbers to finance your whole Contact Centre solution
- 12. An expert team willing to share its knowledge with you at all stages
